Refund & Cancellation Policy

This policy sets out your rights regarding cancellation of your Reward Lounge membership and any refund entitlements. It is provided by The Reward Lounge Ltd, registered in Northern Ireland, company number NI740715. If you have any questions please contact us at hello@therewardlounge.co.uk.

1. Membership Cancellation

You may cancel your membership at any time. Your membership will remain active until the end of your current billing period and you will retain full access to all membership benefits during that time.

To cancel your membership: Log in to your account and go to Account Settings → Subscriptions → Actions → Cancel.

Alternatively email hello@therewardlounge.co.uk and we will process your cancellation within 2 working days.

2. Refunds

Refunds are not provided for unused portions of a billing period, except where required under applicable consumer law including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Refunds may be issued in the following circumstances:

• Where services are not provided as described or fail to be delivered, you may be entitled to a refund in accordance with your legal rights
• Duplicate charges or verified technical billing errors — refunded at our discretion, acting reasonably and in line with applicable consumer law

3. 14 Day Cooling Off Period

Under the Consumer Contracts Regulations 2013, you normally have a 14 day right to cancel a digital service purchase. However by completing your membership signup and immediately accessing your member dashboard and benefits, you expressly request early access to our digital services.

4. Loyalty Credits

Loyalty credits have no cash value, are non-refundable and non-transferable. Credits expire when your membership ends and cannot be carried over, transferred to another account or redeemed for cash under any circumstances.

5. Giveaway Eligibility

If your membership is active at the time of a prize draw, you remain eligible for that draw even if a cancellation is pending. Cancellation does not affect eligibility for draws that have already closed for entries.

6. Contact & Response Times

For refund enquiries or cancellation assistance, contact us at hello@therewardlounge.co.uk. We aim to respond to all refund enquiries within 5 working days.

7. Governing Law

This policy is governed by the laws of Northern Ireland and is subject to the exclusive jurisdiction of the courts of Northern Ireland.