Terms & Conditions

By joining The Reward Lounge you agree to these Terms & Conditions in full. Please read them carefully before completing your membership purchase. These Terms are provided by The Reward Lounge Ltd, registered in Northern Ireland, company number NI740715. If you have any questions contact us at hello@therewardlounge.co.uk.

1. Eligibility

• Membership is open to residents of Northern Ireland aged 18 or over.
• By registering you confirm that you meet these eligibility requirements.
• We reserve the right to verify eligibility and suspend or terminate accounts where requirements are not met.
• Membership is for personal use only and may not be used for commercial purposes.

2. Digital Services & Immediate Access

By completing your membership purchase you expressly request immediate access to our digital membership services. Your membership benefits — including access to partner discounts, the member partner directory, giveaway draw entries and loyalty credits — are available to you immediately upon payment being confirmed.

3. Membership & Payments

• Membership is billed monthly in advance and renews automatically until cancelled.
• Payments are taken automatically each billing cycle using the payment method provided at signup.
• If a payment fails, access to membership benefits may be suspended until payment is resolved.
• Benefits remain active while your membership is valid and payments are up to date.
• Membership pricing may be updated from time to time. Members will be given reasonable notice of any price changes before they take effect.
• Members wishing to change their membership tier can cancel their current subscription via Account Settings → Subscriptions → Actions → Cancel and subscribe to their preferred tier at therewardlounge.co.uk. Alternatively contact hello@therewardlounge.co.uk and we will assist with the change.

4. Account Security

• You are responsible for maintaining the security and confidentiality of your account login details.
• You must not share your account credentials with any other person.
• If you suspect your account has been accessed without your authorisation, notify us immediately at hello@therewardlounge.co.uk.
• We are not liable for any loss or damage arising from unauthorised access to your account where you have failed to keep your login details secure.

5. Partner Discounts

• Members may access exclusive discounts provided by partner businesses primarily across Northern Ireland and selected locations on the island of Ireland.
• Partner discounts are subject to change at any time and are provided at the discretion of each partner business.
• Discounts are for the personal use of the registered member only and are non-transferable.
• We are not responsible for the availability, quality or fulfilment of goods or services provided by partner businesses.
• To redeem a discount, members must present their digital membership card or verify through the partner’s in-store system. Partner businesses may log member visits through our partner portal — this data is used to verify redemptions and award loyalty credits.
• Any dispute regarding a partner discount should be raised first with the partner business directly and then with us at hello@therewardlounge.co.uk if unresolved.

6. Loyalty Credits

Members receive loyalty credits as part of their membership tier and activity. Credits:

• have no cash value and cannot be exchanged for money
• are non-transferable and for use by the registered member only
• reset at the start of each new billing cycle — unused credits do not carry over
• expire immediately when membership ends for any reason
• may only be used within the platform to access member features including giveaway draw entries

We reserve the right to adjust credit allocations at any time. Members will be notified of any significant changes to credit values or allocation rules.

7. Giveaway Draws

• Giveaway draws are available exclusively to active members as part of the membership benefits.
• Most giveaway draws are open to all membership tiers. From time to time we may run bonus draws exclusive to a specific membership tier.
• Entries are allocated through loyalty credits earned within the membership programme.
• Winners are selected at random using a fair and unbiased process. Our draw procedure is documented and available on request.
• Prizes are non-transferable and may not be exchanged for cash.
• Prizes may be substituted with items of equal or greater value where necessary.
• If your membership is active at the time of a giveaway draw you remain eligible for that draw even if cancellation is pending.
• We reserve the right to verify eligibility and refuse or revoke entries where misuse or fraud is suspected or confirmed.
• Winners will be notified by email and announced on our social media channels. Winners must respond within 14 days or an alternative winner may be selected.

8. Prize Vouchers

Where a giveaway prize takes the form of a voucher, it is separate from your monthly loyalty credit allowance and is not subject to the terms in Section 6.

• A voucher will be verified with the relevant partner business before it is made available to you.
• Once active, a voucher is valid for 12 months regardless of your ongoing membership status.
• Vouchers may be redeemed in person, online via a discount code, or arranged directly with the partner business, depending on how that business operates.
• Where redeemed in person or arranged directly, a voucher may be used in part or in full, and may be used across more than one visit until its full value or quantity has been used or it expires.
• A voucher redeemed online via a discount code is for the full value in a single use.
• Vouchers are non-transferable and for use by the registered member only.

9. Giveaway Fulfilment & Liability

• We aim to ensure giveaway prizes are delivered or arranged in a timely manner following each draw.
• We are not responsible for delays, loss or damage once prizes have been dispatched to the winning member.
• Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence.

10. Referrals

• Referral rewards are only valid while both the referring member and the referred member maintain an active membership.
• Referral credits are subject to the same terms as standard loyalty credits.
• We reserve the right to remove referral rewards and suspend accounts where misuse or fraud is suspected or confirmed.
• Self-referrals or artificial referral activity is strictly prohibited and will result in account suspension.

11. Cancellations & Refunds

You may cancel your membership at any time. To cancel, log in to your account and go to Account Settings → Subscriptions → Actions → Cancel. Alternatively email hello@therewardlounge.co.uk and we will process your cancellation within 2 working days.

• Cancellation takes effect at the end of your current billing period. You retain full access to membership benefits until that date.
• Refunds are not provided for unused portions of a billing period except where required under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
• All membership activity including partner discount redemptions may be taken into account when assessing refund requests.

For full details of our refund entitlements and the 14 day cooling off period please see our Refund & Cancellation Policy.

12. Acceptable Use

• Members must not misuse the platform including any attempt to exploit credits, referral systems, partner discounts or giveaway draw entries.
• Members must not use automated tools, scripts or bots to interact with the platform.
• Members must not impersonate another member or attempt to access another member’s account.
• We may suspend or terminate accounts immediately where misuse, fraud or abuse is suspected or confirmed. No refund will be issued where termination is due to a breach of these Terms.

13. Service Availability

• We do not guarantee uninterrupted access to the service and are not liable for temporary outages, maintenance or technical issues outside our reasonable control.
• We will endeavour to notify members of planned maintenance in advance where possible.

14. Data Protection

We process your personal data in accordance with our Privacy Policy and in compliance with UK GDPR and the Data Protection Act 2018. By accepting these Terms you confirm you have read and understood our Privacy Policy.

At the point of membership signup you will be given the option to separately opt in to receive occasional marketing communications from The Reward Lounge. This is entirely optional, unticked by default, and independent of your membership agreement. You may withdraw this consent at any time by emailing hello@therewardlounge.co.uk or using the unsubscribe link in any marketing email.

15. Governing Law

• These Terms are governed by the laws of Northern Ireland.
• Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

16. Changes to These Terms

• We may update these Terms from time to time to reflect changes in our services or legal requirements.
• Significant changes will be communicated to members by email with reasonable notice before they take effect.
• Continued use of the service after changes take effect constitutes acceptance of the updated Terms.
• If you do not accept updated Terms you may cancel your membership in accordance with Section 11.